"I had lots of bad experience with Trans-cab. Latest one is when we took taxi from Changi Airport last night. We had lots of suitcases and it was difficult for us to keep adjusting the suitcases in the boot of Toyota Wish taxi, but the taxi driver stood beside the taxi watching us instead of helping us. When we stepped into the taxi I realised that he didn't had the ID card displayed in his taxi. While getting down at Jurong East this driver didn't even bothered to get down. He just took his money & left. If the driver could have helped us at the airport, it would have not delayed other passengers who have been standing for long in the queue. We pay 5sgd as airport tax, at least taxi driver should guide us if they don't want to lend a helping hand in handling the suitcase."
You raise a good point on the surcharge - the least the driver could do is give some advice on placing the luggage. Too bad you didn't take note of the licence plate number, otherwise you could lodge a feedback complaint to LTA online. All things considered, it must have been a good fare for him since you travelled from one end of Singapore to another - from the airport, no less. As usual, even the best circumstance for the driver is not enough to get some decent service.