Aggressive Driver SHD2781A Ubi Avenue

Jessie Ong informs the following on 25/03/2013:

I would like to make a complaint against the driver of SHD2781A. This incident happened on 22.03.2013 (Friday) evening at 6.12pm.

I was waiting for a taxi along the main road of 50 Ubi ave 3 Frontier. And this taxi driver stopped opp of the main road and asked me to cross over to board his taxi. When I boarded the taxi, I told the Uncle, I wanted to go to Tampines st 93 industrial park, near to safra tampines.

And I even mention clearly that I want to go by “BARTLEY ROAD EAST”. I believe this not a VERY new road, although there are some road works there. He argue with me saying I cannot go by that road. (In a very bad attitude). So I asked him which way he want to use? He answered me OF COURSE by “PIE” Pan island expressway. I said HUH? Isn’t that a detour? It is going a big round.

He start shouting at me, saying than which way I want to use. Repeated 3 -4 times. Shouting. I am so angry, and wanted to alight immediately. This kind of service is really not acceptable. I AM A CUSTOMER. My Dad & father in law both are taxi driver. Both of them are driving in Singapore daily. They even know this road, how come this uncle don’t know, and he even got the cheek to tell me, “I STAY IN UBI” don’t tell me “Bartley road east”.

I myself is also a DRIVER. I am driving every day. From Loyang to Ubi. I am using this road everyday!!! Why can’t he just follow instruction? Enter Bartley road east and exit tampines ave 10. That is so simple. My whole journey took 8.1 KM… This so ridiculous.

My total fare come up to $12.35. When I paid and took a receipt from him, I told him, I will complaint him. He shouted at me again. “I AM NOT SCARE, GO AHEAD AND COMPLAINT ME”. I have 4-5 eye wittiness saw what had happened when I alight from the taxi.

This is precisely the problem we want to solve - taxi drivers abusing passengers when it is the latter who should be in control. These drivers seem to suffer from some inferiority complex and turn aggressive at the slightest discussion. The best approach is to proceed with a complaint via the online feedback portal offered by LTA.